FAQ
Frequently Asked Questions
What are your shipping times?
Shipping times vary depending on your location. Domestic orders typically arrive within 4-7 business days, while international orders may take 7-14 business days.
What is your return policy?
We offer a 30-day return policy from the date of purchase. For a full refund or exchange, items must be unused, in their original packaging, and in resalable condition. If a toy is faulty or damaged upon arrival, please contact us immediately.
Do you ship internationally?
Yes, we proudly ship our natural toys to the UK, USA, Canada, Australia, and New Zealand.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.
What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, and Apple Pay. All transactions are secure and encrypted.